- A personalised approach
- Working in partnership with customers
- Fostering long term relationships
- Dedicated client management
Every client has one point of contact for their entire service. For large contract customers, there is a dedicated client management team.
Outstanding service and customer care are at the heart of our values, from the Board downwards. We believe in doing right by people, delivering proactive customer service while operating industry-leading processes and technology. When we recruit, we look for people with a service-oriented attitude and a focus on customers. This has stood our business in good stead for over 60 years and helped us grow steadily while retaining our loyal customers.