- Employed direct by the Company
- Full Time Permanent position after probation period.
- Immediate start.
- Extra 1 day’s holiday per year after 5 years’ service, up to a max of 5 extra days
- Very competitive pay rates.
- Contributory pension.
- Full company branded uniform provided.
- Refer a Friend scheme of £500 (unlimited referrals)
- PAYE earnings meet all income criteria for mortgages and loans.
- Free onsite parking
Purpose of this Role:
To deliver an exceptional Client experience by managing and maintaining Client stock holding accounts. Working alongside other teams to achieve the best possible outcome for both the Client and our business. This is an office base position.
Primary responsibilities include but not limited to:
- The ability to communicate and interact well with Clients and colleagues (Verbal & Written) to maintain good business relationships.
- Excellent negotiators who can arrive at optimal solutions.
- Coordinate and communicate with internal departments such as Accounts, Copack, Customer Service, Transport, and the Warehouse to ensure Client requests are met.
- Manage Client orders and deliveries efficiently to allow other departments to plan, process and dispatch without disruption to service levels.
- Adherence to all company policies and procedures including HR, Health & Safety and Quality.
Data Analysis & Problem Solving
- Accuracy in reporting and recording data that contributes to Key performance indicators, Client initiatives, Client meetings and BRC objective meetings.
- Assess and resolve enquiries.
- Manage stock status and availability.
- Assisting the Customer Service and Stock Control Managers by organising, planning and implementing strategy to ensure clients and team member’s needs are met.
- Can do attitude to solve problems and address solutions for both the Client and the business alike.
- Outstanding communication skills, to be able to liaise with Clients, third parties and a variety of internal departments.
- Excellent IT skills, including experience of using Microsoft Office packages.
- Ability to remain calm